Return / Exchnage and Refund Policies

As a general rule, returns follow either a strict 14 day or 30 day return / exchange policy with the exception of some products that are non returnable**. Please see the table below for a complete guide of specific product return options

Return / Exchange & Restocking Fee

Descripton	14 Day Return	30 Day Return	Restocking Fee (if opened)
Notebooks	Yes	No	15%
Desktops	Yes	Yes	10%
Servers	Yes	Yes	10%
Networking	Yes	Yes	No
Monitors	Yes	No	15%
Input Devices	Yes	Yes	No
Memory	Yes	Yes	No
Motherboards	Yes (unopened)	No	No
Communication	Yes	Yes	No
Power devices	Yes	Yes	No
Printers	Yes (unopened)	No	No
Projectors	Yes	Yes	15%
Scanners	Yes	Yes	No
Storage Devices	Exchange only	Exchnage only	10%
Storage Enclosures	Yes	Yes	No
Security / Surveillance	Yes	Yes	No
Speakers	Yes	Yes	No
Televisions	Yes	No	15%
Video Cards	Yes (exchange if opened)	No	10%
Sound Cards	Yes (exchange if opened)	No	10%
Webcams	Yes	Yes	No
Video Devices	Yes	Yes	No
Cables	Yes	Yes	No
Computer Cases	Yes	Yes	10%
Point-Of-Sale	Yes	Yes	No
Bags and Cases	Yes	Yes	No
CPU's	Yes (exchange if opened)	No	15%
Cooling	Yes	Yes	No
I/O Controllers	Yes	Yes	No

 

**Non-Returnable Items

Items that are excluded from returns include:

• Printer Cosumables
• Software
• Storage Media
• Headphones
• Wearables
• Cell Phones

All returns and exchnages are subject to review by Edge 2 Core's RMA team. We ask that you please keep the original packaging with your retun as we will not be able to honor returns or exchnages without it

As the table above is a general guideline, please note that every situation and case is different. Please contact your sales rep diectly if you have any questions or concerns about our return, exchange and refund policy